Salon Etiquette

I am located within RDR Hair Artistry. For safety and focus, no additional guests or children are permitted during appointments. Please arrive with clean skin and lashes, and avoid caffeine or energy drinks beforehand. Kindly switch off or silence all electronic devices during your visit.

Right to refuse service

Our establishment has the right to refuse service to anyone who is under the influence of alcohol or drugs, behaves inappropriately with our staff, or can pose a threat to our business.

Bookings, deposits and fees

A 50% non-refundable booking fee is required to secure your appointment—this respects both your time and mine. All bookings must be confirmed through our online system, with a confirmation sent via email or text. Remaining balances are due at the time of service via card on file (see below), Afterpay (5% surcharge), Cash, or PayID (no surcharges).

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Fresha fees

Online payments

2.59% + A$0.28 per transaction

In-person credit card payments

2.29% + A$0.26 per transaction

+A$0.12 per Tap to pay authorization

+A$0.12 per standalone terminal authorization

Manual card entry

Take online payments by manually entering card details.

2.90% + A$0.26 per transaction

Rescheduling & Changes

You may reschedule up to 48 hours in advance, and your booking fee will carry over to the new appointment. Cancellations within 48 hours or no-shows will result in forfeiture of your deposit. Changes made less than 24 hours prior may result in forfeiture and up to 100% of the service fee. Excessive rescheduling may require full prepayment for future bookings.

Cancellations & No-Shows

Same-day cancellations or no-shows will result in forfeiture of your booking fee, in some cases, full payment may be charged.

Late Arrivals

Arriving more than 15 minutes late may result in a shortened service or cancellation, depending on studio scheduling. If the appointment cannot proceed, additional charges may apply.

Waxing Behaviour

We maintain a respectful and professional environment at all times. Inappropriate language, gestures, or behaviour will not be tolerated. We reserve the right to stop any service immediately if a client behaves in a way that is disruptive, offensive, or makes our staff feel unsafe. Full payment may still apply, and future bookings may be declined.

Your privacy

Customer information in our files is used to improve your service and send important messages as well as marketing communications. We do not, under any circumstances, share this information with third parties.